Are You Verifying?
The Zero Trust Help Desk solution offers secure, seamless identity verification via multiple channels, automatic permission logging for transparency, self-service password resets to reduce help desk tickets, an intuitive mobile app for end users, end-to-end automation to save time and resources, and Active Directory password syncing to streamline login management, all designed to protect against ransomware, meet cyber insurance requirements, and integrate smoothly with existing MSP tools.
A Zero Trust Help Desk is for you if...
- You wish to quickly, easily, and securely verify identities when users call in to the help desk.
- You are looking to guard against ransomware attacks and impersonators.
- You enjoy automatic permission logs of changes in your PSA, so you have full transparency into all account activity.
- Your MSP wants to adhere to cyber insurance requirements.
- You want to integrate with the tools you already use; our products and features seamlessly blend with the work you’re already doing.
How Our End User Verification Process Works
- 1.Using the CyberQP desktop app, the help desk technician selects the end user who calls in.
- 2.The technician selects "Verify User Identity."
- 3.The technician can choose to complete the verification through the Quickpass Mobile App, SMS, or via Email.
- 4.A verification code is instantly sent to the end user, who receives a notification on the Quickpass Mobile App.
- 5.Once identities have been confirmed on both ends, these actions are logged for your auditors.
More QDesk Features
- 1.
Self-service Password Reset
Eliminate up to 95% of password reset tickets by empowering end users to quickly, easily, and securely reset passwords. You’ll save your team’s valuable time and energy, resulting in huge cost savings.
- 2.
Intuitive Mobile App
End users can easily verify their identities through our intuitive mobile app. Securely and quickly unlock accounts and reset passwords.
- 3.
End-to-End Help Desk Automation
Eliminate your most costly help desk tickets with seamless automation. End users can avoid tickets with automation and technicians of all skill levels can solve tickets quickly. You’ll save valuable time and resources while maintaining the highest standards of security.
- 4.
Active Directory Password Syncing
All you need is one login and password, and it will automatically sync across Office 365, Active Directory, Local Accounts, and more. You’ll love the increased security, and your users will love the serious convenience.
- 5.
Real-time Access
Get real-time updates to manage user activity, including password expirations and rotations, lockouts, and account status.
Key Features
- Secure your help desk: Guard against ransomware attacks and impersonators. Quickly, easily, and securely verify identities when users call in to the help desk.
- Works with tools MSPs use: We integrate with the tools MSPs already use, so our products and features seamlessly blend with the work you’re already doing.
- End user verification: Zero trust is essential to true security. Anytime a user contacts the help desk or attempts to reset their password, they must verify their identity.
- Log change control: Automatically log permissions and changes in QPCyber or your PSA, so you have full transparency into all account activity.
Related
CyberQP FAQ
CyberQP, formerly Quickpass, is a SOC 2 Type 2 certified Zero Trust Access Management platform designed for Enterprise IT Teams and MSPs, offering Privileged Access Management (QGuard) and End-User Access Management (QDesk) solutions that support the Microsoft ecosystem and provide secure elevated access, identity verification, and risk reduction against social engineering and over-privileged accounts, with free trials available upon request.
QDesk
QDesk is an end-user access management platform that enhances security by eliminating always-on local admin rights through just-in-time privilege elevation, verifying user identities to prevent social engineering and impersonation attacks, ensuring compliance with major cybersecurity standards, and boosting technician productivity with integrated account management features.
QDesk Content and Whitepapers for MSP Security and Privileged Access Management
The content highlights CyberQP's Zero Trust platform featuring QGuard and QDesk tools that enable MSPs to enforce least privilege access, secure time-limited technician access, and manage end-user privileges effectively to reduce risk, prevent ransomware, and block credential-based attacks, while also addressing MSP challenges in securely delegating admin access for Tier 1 technician tasks.
QDesk End User Access Management
QDesk is an end-user access management platform that enhances security by eliminating always-on local admin rights through just-in-time privilege elevation, verifying user identities to prevent social engineering and privilege escalation attacks, ensuring compliance with major cybersecurity standards, and boosting technician productivity with integrated account management features.
Meet the Comprehensive CyberQP Platform
CyberQP's new Zero Trust Helpdesk Security Platform combines QGuard for privileged access management and QDesk for end-user access management, featuring innovative End-User Elevation with time-limited, process-based admin access and seamless integration with PSA tools to enhance security against sophisticated cyber threats like social engineering and impersonation.
MSP Resources
The article explains how Managed Service Providers (MSPs) face significant security risks due to shared privileged credentials, highlighting alarming statistics on rising cyberattacks and breaches, and advocates for CyberQP’s Privileged Access Management (PAM) solutions that enforce least privilege access and real-time monitoring to protect against credential-based cyber threats.