Clients First Business Solutions Gains Peace of Mind After CyberQP’s Seamless Onboarding and Support
Clients First Business Solutions, facing risks from unrestricted admin access and poor past vendor support, achieved enhanced security and operational continuity through CyberQP’s seamless end-to-end onboarding, expert real-time support, and implementation of QGuard’s Zero Standing Privilege to protect critical ERP and IT systems.
Challenges
- Privileged Account Risks: Unrestricted admin access across ERP and IT systems left security gaps and risked credential misuse.
- High-Impact Environment: Any downtime or data breach could stop operations and cause major financial loss.
- Past Vendor Issues: Previous IT partners were slow to onboard, offered minimal guidance, and relied on self-service articles instead of hands-on help.
Results
- Better Security: QGuard’s Zero Standing Privilege reduced credential misuse risks and safeguarded critical systems.
- Fast, Expert Support: Real-time screen share sessions solved issues quickly, with no generic instruction articles.
- Smooth Onboarding: CyberQP handled setup end-to-end, ensuring all systems were configured without delays.
An ERP & IT Infrastructure Leader Seeking the Right Security Partner
Clients First Business Solutions has spent over two decades helping mid-sized and enterprise organizations solve complex IT challenges. Their expertise spans Enterprise Resource Planning (ERP) implementation, system support, cloud infrastructure, and managed services, often stepping in to rescue failed ERP projects.
Because their clients rely on platforms like SAP Business One, Microsoft Dynamics 365, Acumatica, and PrintVis, security, integrations, and data integrity are non-negotiable. Any security lapse could affect their internal systems, as well as mission-critical ERP environments for its customers.
“I have dealt with so many of the partners here that make it so hard to get support, or they make it a pain to get the onboarding done.”
– Sean Walters, IT Administrator at Clients First Business Solutions
Why CyberQP Was the Right Fit
After researching options, Sean selected CyberQP for its Zero Standing Privilege capabilities, ability to secure privileged accounts, and reputation for hands-on support. The onboarding process stood out immediately.
“From our onboarding to ongoing support with you [CyberQP] has been absolutely amazing.”
– Sean Walters, IT Administrator at Clients First Business Solutions
CyberQP stayed on calls until every issue was fixed or every question answered. Walters continued:
“[CyberQP] held our hands through everything. I don’t care how mundane our problem or question was, your rep stayed with us on the call until it was fixed or working, or we were ready to go.”
Support That Matches the Urgency of ERP Work
In ERP and IT infrastructure management, delays are costly. Walters praised CyberQP’s refusal to rely on impersonal ticket responses, saying:
“I call up and can ask a simple question and it’s not a ‘hey, here’s an article on how to do that.’ It’s a ‘let’s get on a screen share and I’ll show you.’ No one does that anymore.”
This direct approach meant faster problem resolution and the ability to maintain high service levels for Clients First Business Solution’s customers.
For Clients First Business Solutions, partnering with CyberQP wasn’t just about adding another product to their tech stack; it was about solving long-standing pain points that slowed their work and put client systems at risk. CyberQP addressed every critical challenge; they removed the security gaps caused by standing privileges, eliminated onboarding headaches that other vendors created, and replaced impersonal, article-based support with real-time, hands-on guidance.
This partnership gives Clients First Business Solutions the confidence to manage sensitive ERP environments knowing that privileged accounts are secured, access is controlled, and help is only a screen share away. Walters emphasizes:
“I absolutely recommend [CyberQP] without question. You cannot go wrong with CyberQP.”
CyberQP has become a natural extension of their internal IT team, delivering proactive protection, minimizing operational risk, and ensuring Clients First Business Solutions can focus on what they do best, helping their clients succeed.
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