Feature Update Archives
The CyberQP ConnectWise POD update introduces enhanced efficiency through features like global search for end-user accounts, combined data display from ConnectWise PSA and CyberQP, Microsoft Authenticator push verification within tickets, real-time data syncing via webhooks, an improved interface with increased pod height, and clearer text labels to streamline identity verification and account management.
Feature Update – ConnectWise POD Experience
Get ready to experience a whole new level of efficiency with our exciting advancements in the CyberQP ConnectWise POD. We’ve made some fantastic improvements to how you manage End User Accounts and perform Identity Verification for your ConnectWise PSA contacts and CyberQP End-User Accounts. Curious to see these changes in action? Check out the video demos below—they’re packed with insights that you won’t want to miss.
- Block/Disable from POD
- Global Search and Email Identity Verification
- Microsoft Authenticator Push Notification
Key Enhancements: A Deep Dive into What’s New
Global Search Capability
Quickly locate any end-user account across the platform, allowing faster access to critical information. This enhancement saves valuable time and boosts productivity for your team.
Combined Information Display
Enjoy a unified view of aggregated data, including multiple phone numbers and email addresses from both ConnectWise PSA and CyberQP. This streamlined approach simplifies identity verification and reduces errors.
M365 Authenticator App Push Verification
Enhance security with push verifications initiated directly from within the ConnectWise ticket. This feature strengthens user authentication and prevents unauthorized access.
Introduction of Webhooks
Stay updated with real-time syncing of new email and phone number updates from ConnectWise to CyberQP’s Email and Phone fields. This ensures your data remains accurate and up-to-date.
Improved Interface Design
Experience a sleeker, more intuitive interface with an increased pod height of approximately 660px. This improvement enhances visibility and accessibility for a smoother user experience.
Clear Text Labels
Navigate effortlessly with easy-to-understand text labels on all fields. This change minimizes confusion and boosts operational efficiency.
Enhanced Ticket Notes
Gain more detailed information added to internal ticket notes after every identity verification or directory account action. This improvement aids in better tracking and compliance management.
A Simple Transition
For existing tenants, rest assured that no immediate action is required on your part. We are ensuring a smooth transition without any manual intervention. Newly added ConnectWise integrations will automatically benefit from these enhancements.
At CyberQP, we understand that MSPs rely on the tools they love to keep operations running efficiently. By deepening our integration with ConnectWise, we’re enabling technicians to work smarter, not harder. With the ability to manage identity verification and privileged access from a single pane of glass, MSPs can reduce context switching, save time, and boost productivity. This streamlined approach not only improves efficiency but also strengthens security across your entire customer base.
Need Support?
Our support team is ready to assist you with any questions or guidance you may need. We’re excited for you to experience these improvements and continue to provide top-tier security and efficiency for your MSP operations.
To learn more, visit our Knowledge Base article for detailed setup instructions and insights into our new syncing system.
Thank you for trusting CyberQP to enhance your ConnectWise experience!
What’s Next?
We’re not stopping here. Up next, we’ll be enhancing our Datto Autotask integration to deliver the same seamless experience and efficiency for all CyberQP partners. This upcoming upgrade will focus on streamlining account management, improving identity verification processes, and ensuring real-time data synchronization for a more robust and efficient workflow.
Stay tuned for more updates as we continue to expand our platform’s capabilities and support your MSP operations.
Feature Update: Introducing Granular SSO Controls
Welcome back to CyberQP’s first Product Update of the year! Our Engineering teams have been hard at work across the holiday season, completing 39 platform and feature enhancements since our last update. This includes several updates to enhance partner security and address bugs.
We’ll be recapping these updates and recognize some of the partners that contributed to these enhancements for the whole CyberQP community.
Support Co-Managed IT and Temporary Staff with SSO Enforcement & Exemptions
As a cybersecurity company, we’ve always taken our partner security seriously.
Our Product and InfoSec teams follow a secure software development lifecycle and partner on penetration tests on major releases. We’ve also supported SSO logins to the CyberQP console since the company’s early days (and introduced mandatory MFA for non SSO-integrated clients).
But we’ve always known that security doesn’t have a “one-size-fits-all” solution. We had partners come to us because they were dealing with M&A, using third-party help desk services, or even offering co-managed IT, saying “I get that SSO is important, but I need to get some folks into CyberQP without constantly adding and removing them from my SSO directory.”
We heard you (yes, all 103 of you!) and that’s why we’re excited to announce that you can now support those co-managed contacts and third-party helpdesk techs with CyberQP – you’ll be able to provision an SSO exemption so they can choose to log in with a username, password, and MFA instead.
Securing Access to Your Team’s Admin Accounts
We’re proud to be offering the SSO enforcement experience our partners need to secure the keys to our partners’ kingdoms – their admin privileges. Our mission is to offer MSPs security with the flexibility they need to stay efficient. With this release, we believe we’ve made a massive step forward in making it easy to provision and manage privileged access, while still helping our partners save time from manually maintaining and monitoring this access themselves.
If you’re ready to get started, you can access setup instructions (and learn about some of the other steps we’re taking to secure your CyberQP deployment) at the CyberQP Knowledge Base.
Related
CyberQP FAQ
CyberQP, formerly Quickpass, is a SOC 2 Type 2 certified Zero Trust Access Management platform designed for Enterprise IT Teams and MSPs, offering Privileged Access Management (QGuard) and End-User Access Management (QDesk) solutions that support the Microsoft ecosystem and provide secure elevated access, identity verification, and risk reduction against social engineering and over-privileged accounts, with free trials available upon request.
CyberQP Downloads and Security Resources
The CyberQP Cyber Insurance Readiness Checklist and guide provide IT leaders with a practical, printable tool to quickly assess and document enforcement of MFA, privileged access controls, audit logging, and deprovisioning workflows, enabling them to confidently demonstrate compliance and secure cyber insurance coverage without costly denials or guesswork.
CyberQP Articles
CyberQP is offering a limited-time 20% discount on its Zero Trust Access Management Platform, which secures privileged and end-user access through identity verification, elimination of shared credentials, automated workflows, and improved compliance, with a tailored walkthrough and live demo available until March 31, 2026, alongside recent news including a distribution partnership with Bluechip Infotech and new product releases.
Enhanced ConnectWise POD Experience Feature Update
The Enhanced ConnectWise POD Experience update introduces major improvements including global search for end-user accounts, combined data display from ConnectWise PSA and CyberQP, Microsoft Authenticator push verification within tickets, real-time data syncing via webhooks, a redesigned larger interface with clear text labels, and enhanced ticket notes to streamline identity verification and boost security and productivity.
MSP Resources
The article explains how Managed Service Providers (MSPs) face significant security risks due to shared privileged credentials, highlighting alarming statistics on rising cyberattacks and breaches, and advocates for CyberQP’s Privileged Access Management (PAM) solutions that enforce least privilege access and real-time monitoring to protect against credential-based cyber threats.
QDesk
QDesk is an end-user access management platform that enhances security by eliminating always-on local admin rights through just-in-time privilege elevation, verifying user identities to prevent social engineering and impersonation attacks, ensuring compliance with major cybersecurity standards, and boosting technician productivity with integrated account management features.