Feature Update – ConnectWise POD Experience
The CyberQP ConnectWise POD update introduces enhanced global search, unified contact information display, Microsoft Authenticator push verification, real-time webhook syncing, an improved interface with clearer labels, and enriched ticket notes to streamline end-user account management and identity verification within ConnectWise PSA.
Get ready to experience a new level of efficiency with advancements in the CyberQP ConnectWise POD. Significant improvements have been made to managing End User Accounts and performing Identity Verification for ConnectWise PSA contacts and CyberQP End-User Accounts.
Curious to see these changes in action? Check out the video demos below:
- Block/Disable from POD
- Global Search and Email Identity Verification
- Microsoft Authenticator Push Notification
Key Enhancements: A Deep Dive into What’s New
Global Search Capability
Quickly locate any end-user account across the platform, allowing faster access to critical information. This enhancement saves valuable time and boosts productivity for your team.
Combined Information Display
Enjoy a unified view of aggregated data, including multiple phone numbers and email addresses from both ConnectWise PSA and CyberQP. This streamlined approach simplifies identity verification and reduces errors.
M365 Authenticator App Push Verification
Enhance security with push verifications initiated directly from within the ConnectWise ticket. This feature strengthens user authentication and prevents unauthorized access.
Introduction of Webhooks
Stay updated with real-time syncing of new email and phone number updates from ConnectWise to CyberQP’s Email and Phone fields. This ensures your data remains accurate and up-to-date.
Improved Interface Design
Experience a sleeker, more intuitive interface with an increased pod height of approximately 660px. This improvement enhances visibility and accessibility for a smoother user experience.
Clear Text Labels
Navigate effortlessly with easy-to-understand text labels on all fields. This change minimizes confusion and boosts operational efficiency.
Enhanced Ticket Notes
Gain more detailed information added to internal ticket notes after every identity verification or directory account action. This improvement aids in better tracking and compliance management.
A Simple Transition
For existing tenants, no immediate action is required. The transition is smooth and does not require manual intervention. Newly added ConnectWise integrations will automatically benefit from these enhancements.
At CyberQP, the goal is to enable MSPs to work smarter by deepening integration with ConnectWise. With the ability to manage identity verification and privileged access from a single pane of glass, MSPs can reduce context switching, save time, and boost productivity. This approach improves efficiency and strengthens security across your customer base.
Need Support?
The support team is ready to assist with any questions or guidance. For more information, visit the Knowledge Base article for detailed setup instructions and insights into the new syncing system.
Thank you for trusting CyberQP to enhance your ConnectWise experience!
What’s Next?
Next, enhancements will be made to the Datto Autotask integration to deliver the same seamless experience and efficiency for all CyberQP partners. This upgrade will focus on streamlining account management, improving identity verification processes, and ensuring real-time data synchronization for a more robust and efficient workflow.
Stay tuned for more updates as the platform’s capabilities continue to expand to support MSP operations.
Related
Enhanced ConnectWise POD Experience Feature Update
The Enhanced ConnectWise POD Experience update introduces major improvements including global search for end-user accounts, combined data display from ConnectWise PSA and CyberQP, Microsoft Authenticator push verification within tickets, real-time data syncing via webhooks, a redesigned larger interface with clear text labels, and enhanced ticket notes to streamline identity verification and boost security and productivity.
Feature Update Archives
The CyberQP ConnectWise POD update introduces enhanced efficiency through features like global search for end-user accounts, combined data display from ConnectWise PSA and CyberQP, Microsoft Authenticator push verification within tickets, real-time data syncing via webhooks, an improved interface with increased pod height, and clearer text labels to streamline identity verification and account management.
CyberQP FAQ
CyberQP, formerly Quickpass, is a SOC 2 Type 2 certified Zero Trust Access Management platform designed for Enterprise IT Teams and MSPs, offering Privileged Access Management (QGuard) and End-User Access Management (QDesk) solutions that support the Microsoft ecosystem and provide secure elevated access, identity verification, and risk reduction against social engineering and over-privileged accounts, with free trials available upon request.
QDesk
QDesk is an end-user access management platform that enhances security by eliminating always-on local admin rights through just-in-time privilege elevation, verifying user identities to prevent social engineering and impersonation attacks, ensuring compliance with major cybersecurity standards, and boosting technician productivity with integrated account management features.
MSP Resources
The article explains how Managed Service Providers (MSPs) face significant security risks due to shared privileged credentials, highlighting alarming statistics on rising cyberattacks and breaches, and advocates for CyberQP’s Privileged Access Management (PAM) solutions that enforce least privilege access and real-time monitoring to protect against credential-based cyber threats.
QDesk End User Access Management
QDesk is an end-user access management platform that enhances security by eliminating always-on local admin rights through just-in-time privilege elevation, verifying user identities to prevent social engineering and privilege escalation attacks, ensuring compliance with major cybersecurity standards, and boosting technician productivity with integrated account management features.