How a Legal-Focused MSP Strengthens Identity Security with CyberQP
Innovative Computing Systems, a legal-focused MSP with nearly 40 years of experience, partnered with CyberQP to implement a zero trust access management platform that strengthens identity verification and enforces just-in-time privileged access, thereby reducing social engineering risks, eliminating static admin rights, and maintaining seamless, secure support for law firms facing increasing ransomware and cyber threats.
Challenges
- Identity Verification: Sought a reliable way to confirm user identities before handling sensitive requests.
- Privilege Control: Static admin rights created unnecessary risk, requiring a safer approach to privileged access across law firm environments.
- Operational Consistency: Needed a security partner that could strengthen protections without disrupting attorney workflows or adding complexity for technicians.
Results
- Stronger Identity Assurance: Automated verification ensures only authorized users receive help desk support, reducing social engineering risks.
- Practical Least Privilege: Just-in-Time access and credential rotation eliminate static admin rights and help prevent ransomware and credential misuse.
- Reliable Partnership: Responsive support and ongoing collaboration with CyberQP help protect legal clients as threats continue to evolve.
Protecting Legal-Focused Clients for Nearly 40 Years
For almost four decades, Innovative Computing Systems has helped law firms modernize securely and efficiently, guided by a long-standing commitment to integrity and client service. The firm’s philosophy of simplification, accountability, and support aligns naturally with the needs of legal professionals whose work depends on confidentiality and uninterrupted access to technology.
As ransomware pressures grew and the legal threat landscape became more complex, Innovative Computing Systems recognized the need for a more reliable way to verify user identities and control privileged access.
Seeking a Zero Trust Access Management Platform
Law firms were being targeted through their help desks, making identity assurance and least privilege essential to maintaining client trust and meeting ethical obligations.
“As the cyber risks evolved, we realized we needed to have a solution to ensure that the people who called us were actually who they said they were.”
—Eric Hoffmaster, Chief Operating Officer (COO), Innovative Computing Systems
CyberQP delivers this foundation by providing identity verification for the help desk, Just-in-Time access, and automated credential rotation, which are key elements for protecting high-value legal environments.
Identity Verification Built for Legal Sensitivity
For law firms, even a single unauthorized password reset or privilege change can expose sensitive information, including litigation strategies, regulatory filings, intellectual property, or privileged communications. To guard against impersonation attempts without slowing attorney support, Innovative Computing Systems relies on CyberQP’s Zero Trust Access Management Platform.
CyberQP’s identity verification enables technicians to confirm the identity of every caller before assisting with credential resets, MFA recovery, or privilege elevation. Hoffmaster noted, “With CyberQP, having the ability to perform user-identity verification ensures that whenever anybody calls us, we know they are who they say they are. It keeps them protected. It keeps us protected.”
This verification step closes one of the most common attack vectors affecting legal organizations, providing peace of mind for both Innovative Computing Systems and its clients.
Eliminating Static Admin Rights with Just-in-Time Access
Innovative Computing Systems also sought a way to mitigate the risks associated with static admin rights and long-standing privileged credentials, which can facilitate the spread of ransomware, lateral movement, and credential misuse. CyberQP’s Just-in-Time access and automated credential rotation address these vulnerabilities by granting elevated access only when needed and only for a limited time.
Hoffmaster emphasized how CyberQP’s dependable support strengthens this capability, sharing, “I feel like they care about us, and whenever we need anything, they’re right there to help out with whatever we need.” This partnership allows Innovative Computing Systems to implement stronger controls without disrupting attorney workflows.
A Partnership Defined by Responsiveness and Trust
Beyond the technology, Innovative Computing Systems values CyberQP’s consistency and responsiveness. Hoffmaster shared, “We love CyberQP. Anytime we need anything, they are right there on the spot. It’s been a great partnership.”
CyberQP’s reliability supports Innovative Computing Systems in protecting law firms without disruption. For legal organizations, identity assurance and privilege control are now essential to cybersecurity resilience. With CyberQP, Innovative Computing Systems can verify every help desk interaction, eliminate static admin rights, reduce credential-based risk, and strengthen compliance across the firms they serve.
CyberQP enables Innovative Computing Systems to uphold its long-standing values of integrity, accountability, innovation, and client care. Together, they provide law firms with the confidence required to support some of the most sensitive work in today’s digital economy.
Related
Welcome to CyberQP
CyberQP offers a SOC 2 Type 2 certified platform combining Privileged Access Management (QGuard) and End-User Access Management (QDesk) to secure service desks against identity-based attacks by enforcing Zero Trust principles, just-in-time privileged access, automated password rotation, identity verification, and compliance adherence, thereby reducing risks from social engineering, standing privileges, and overprivileged accounts.
CyberQP FAQ
CyberQP, formerly Quickpass, is a SOC 2 Type 2 certified Zero Trust Access Management platform designed for Enterprise IT Teams and MSPs, offering Privileged Access Management (QGuard) and End-User Access Management (QDesk) solutions that support the Microsoft ecosystem and provide secure elevated access, identity verification, and risk reduction against social engineering and over-privileged accounts, with free trials available upon request.
QDesk End User Access Management
QDesk is an end-user access management platform that enhances security by eliminating always-on local admin rights through just-in-time privilege elevation, verifying user identities to prevent social engineering and privilege escalation attacks, ensuring compliance with major cybersecurity standards, and boosting technician productivity with integrated account management features.
CyberQP Downloads and Security Resources
The CyberQP Cyber Insurance Readiness Checklist and guide provide IT leaders with a practical, printable tool to quickly assess and document enforcement of MFA, privileged access controls, audit logging, and deprovisioning workflows, enabling them to confidently demonstrate compliance and secure cyber insurance coverage without costly denials or guesswork.
Consolidating with CyberQP
CyberQP is an all-in-one PAM and EUAM platform designed for IT professionals that consolidates privileged access management by eliminating static credentials through automated rotation, enforces zero standing privilege with just-in-time access, integrates identity verification to prevent social engineering attacks, and helps organizations meet compliance and cyber insurance requirements via mappings to major security frameworks.
CyberQP Articles
CyberQP is offering a limited-time 20% discount on its Zero Trust Access Management Platform, which secures privileged and end-user access through identity verification, elimination of shared credentials, automated workflows, and improved compliance, with a tailored walkthrough and live demo available until March 31, 2026, alongside recent news including a distribution partnership with Bluechip Infotech and new product releases.