Jim Jessup – CyberQP Author Archive
CyberQP has released a new integration allowing MSPs and IT teams to use Duo Push for immediate, auditable end-user identity verification during helpdesk support, enhancing security against social engineering by leveraging existing MFA investments to confirm user identity before sensitive actions like password resets or privilege changes.
Duo for End-User Identity Verification | CyberQP Product Release
by Jim Jessup | Feb 26, 2026
A Smarter Way to Verify End-User Identity
CyberQP is expanding identity-first security controls with a new identity verification option, Duo Security. This targeted release enables MSPs and IT teams to standardize on Duo Push for end-user identity validation during support interactions, extending existing MFA investments directly into helpdesk workflows.
As social engineering attacks increasingly target service desks, identity verification can no longer rely on knowledge-based questions or caller familiarity. Verification must be immediate and auditable.
Why We Built This
Verifying end-user identity is one of the most critical controls in preventing unauthorized password resets, privilege elevation, and sensitive configuration changes. CyberQP already supports multiple verification methods, however, many partners requested the ability to leverage Duo, their trusted MFA provider, as part of helpdesk validation workflows.
How It Works
When a technician initiates an identity verification request:
- 1.The end user receives a Duo Push notification on their enrolled device.
- 2.The user approves or denies the request.
- 3.The result is immediately reflected inside CyberQP.
Technicians receive clear confirmation before proceeding with password resets, account unlocks, or privileged actions. For more technical information, see the KB article: Verify End-User Identity with DUO.
Key Benefits
- Leverage Existing MFA Investments: Use Duo for identity verification without deploying new tools or reeducating customers.
- Stronger Protection Against Social Engineering: Duo Push adds a trusted, user-approved verification step before sensitive actions are taken.
- Faster, More Confident Support Interactions: Technicians can verify identity quickly and proceed with confidence.
- Consistent Experience Across Platforms: Duo verification is already a trusted authentication method your customers are used to.
Designed for Real-World Environments
- Automatically associates end users with their Duo accounts
- Provides clear guidance when users are not enrolled or setup is incomplete
- Ensures verification events are recorded for visibility and auditing
To learn more about Duo Push identity verification, book a demo today.
20% Off Zero Trust Access Management | CyberQP Special Offer
by Jim Jessup | Feb 25, 2026
Book Your Demo Today & Receive 20% Off CyberQP Solutions
Secure privileged and end-user access with CyberQP’s Zero Trust Management Platform. Get a tailored walkthrough of how CyberQP helps your team reduce risk, improve access control, and support users faster. Offer valid through 3/31/26
20% Off for A Limited Time
In this guided walkthrough, you’ll see how CyberQP secures privileged and end-user access with Zero Trust controls designed for real service desk workflows, so your team can strengthen security without slowing support. You’ll leave with recommended use cases, a fit assessment for your environment, and clear next steps.
We’ll show you how to:
- Verify identity before helpdesk actions
- Eliminate shared credentials and standing privilege
- Automate privileged account security workflows
- Streamline technician onboarding and offboarding
- Improve audit readiness and compliance posture
What you’ll get:
- A tailored walkthrough based on your environment and goals
- A live look at CyberQP’s Zero Trust Access Management Platform
- Real use cases for privileged and end-user access management
- Time for Q&A with a CyberQP specialist
- 20% off qualifying CyberQP solutions when you book by 3/31/26
Cyber Insurance Readiness Checklist
by Jim Jessup | Feb 25, 2026
Get Ahead of Insurance Season
Before applications start hitting your inbox, take two minutes to pressure-test your environment. This printable, shareable Cyber Insurance Checklist helps you quickly assess MFA enforcement, privileged access controls, logging and evidence readiness, and deprovisioning workflows.
See How Ready You Really Are
Cyber insurance applications aren’t just about answering “yes.” Underwriters want proof. Our Cyber Insurance Readiness Checklist shows exactly what you’ll be asked and how to demonstrate compliance, from MFA enforcement and privileged access controls to audit-ready evidence and deprovisioning workflows.
With this checklist, you can:
- Quickly verify your security posture before applications hit your inbox
- Ensure every answer is backed by proof, not guesswork
- Protect your coverage and avoid costly denials
Above is a sneak peek of the checklist itself, a practical tool you can print, share with your team, and start using today.
When “Yes” Isn’t Verifiable
The application process doesn’t have to be so daunting. CyberQP maps identity and access controls directly to underwriting requirements, ensuring your answers are accurate, defensible, and ready when carriers or auditors request proof.
Don’t wait until it’s too late. This checklist makes it fast and easy to evaluate your environment and ensure you’re prepared for insurance season. Share it with your team, review your controls, and approach applications with confidence. Download your Cyber Insurance Checklist and get ahead today.
Obtain Cyber Insurance Without The Hassle
by Jim Jessup | Feb 23, 2026
Obtain Cyber Insurance Without The Hassle
Cyber insurance applications are no longer simple checklists, they’re risk declarations that require proof. Documented enforcement of MFA, privileged access management, identity controls, and audit logging is expected before coverage is approved. This guide breaks down what carriers are really asking, where most applications fail, and how IT leaders can confidently prove compliance. Download the guide to ensure your next application is backed with verifiable evidence.
The State of the Cyber Insurance Market
According to industry reporting cited in this guide, 70% of ransomware-related claims were denied in 2025 due to misrepresented or unprovable controls. In many cases, organizations had tools in place, but couldn’t produce the logs, policies, or documentation to prove those controls were enforced at the time of the breach.
If MFA, PAM, or account deprovisioning can’t be demonstrated with evidence, the answer may effectively become “no” when it matters most.
When “Yes” Isn’t Enough
Many organizations check the box for MFA, PAM, or access controls assuming that having the tool in place is enough. It isn’t. Underwriters now expect proof of enforcement, not proof of purchase. That means screenshots of configuration, audit logs tied to real users, documented policies, and evidence that controls were active at the time of a breach.
See How Ready You Really Are
Cyber insurance applications aren’t just about answering “yes.” Underwriters want proof. Our Cyber Insurance Readiness Checklist shows exactly what you’ll be asked and how to demonstrate compliance, from MFA enforcement and privileged access controls to audit-ready evidence and deprovisioning workflows.
With this checklist, you can:
- Quickly verify your security posture before applications hit your inbox
- Ensure every answer is backed by proof, not guesswork
- Protect your coverage and avoid costly denials
Above is a sneak peek of the checklist itself, a practical tool you can print, share with your team, and start using today.
Pink Whales Foundation Masters
by Jim Jessup | Feb 19, 2026
3rd Annual Pink Whales Foundation Masters
CyberQP is proud to return as a sponsor of the Pink Whales Foundation golf tournament for the third consecutive year, continuing a partnership rooted in purpose and community impact. The Pink Whales Foundation is dedicated to supporting individuals and families facing financial hardship due to medical challenges, helping ease the burden during some of life’s most difficult moments.
The 3rd Annual Pink Whales Foundation Masters is more than a day on the course. It brings together MSP leaders, service desk professionals, technology partners, customers, and prospects to rally around a shared cause.
At CyberQP, security is about protecting people. Sponsoring this event reflects that same commitment beyond technology, standing behind a foundation that delivers real help to real families. We’re honored to tee off for a cause and invite you to join us in making an impact both on the course and in the community.
What's Included
Tee Off at One of New England’s Premier Courses! Granite Links Golf Club is a 27-hole championship course ranked among the Top 100 in America, with panoramic views of the Boston skyline and Harbor Islands.
Whether you’re here for the cause, the camaraderie, or the competition, this event delivers an unforgettable experience in support of the Pink Whales Foundation’s mission to make a real impact for families facing medical hardship. Explore the Granite Links in full here.
- Monday, April 20th, 2026
- Registration opens at 7am | Shotgun start at 8am
- 18 holes of championship golf
- 2-Man or 4-Man Scramble
- CyberQP-hosted green fees
- On-course contests & prizes
- Open to MSP executives, Service Desk leaders, and invited partners
- Masters-Style Jacket Ceremony
Reserve Your Spot - On Us
CyberQP is proud to cover all tournament costs for our invited guests. Complete the form below to claim your complimentary registration. Availability is limited and spots will fill quickly.
Already a Partner?
CyberQP partners are equipped with their very own Channel Account Manager to ensure that you are optimized and using our solutions to their full capabilities. We offer onboarding, re-implementation, technical support and MDF programs. Schedule some time with your dedicated Partner Success Manager below.
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Duo for End-User Identity Verification
CyberQP has integrated Duo Security's push-based MFA into its helpdesk workflows, allowing MSPs and IT teams to verify end-user identity instantly and audibly during support interactions, thereby enhancing protection against social engineering attacks, leveraging existing MFA investments, and enabling faster, more secure password resets and privileged actions.
Audit Prepare
The "Audit Prepare" guide provides a practical Cyber Insurance Readiness Checklist designed to help organizations quickly assess and document critical security controls—such as MFA enforcement, privileged access management, logging, and deprovisioning workflows—to ensure compliance with underwriting requirements, avoid costly denials, and confidently navigate the increasingly rigorous cyber insurance application process.
CyberQP Articles
CyberQP is offering a limited-time 20% discount on its Zero Trust Access Management Platform, which secures privileged and end-user access through identity verification, elimination of shared credentials, automated workflows, and improved compliance, with a tailored walkthrough and live demo available until March 31, 2026, alongside recent news including a distribution partnership with Bluechip Infotech and new product releases.