TigerHawk Technologies Eliminates Repetitive Tickets and Gains Efficiency with CyberQP Automation
TigerHawk Technologies addressed repetitive credential requests and manual delays in IT access management by implementing CyberQP’s Just-in-Time and Auto-Elevation automation, which streamlined secure, on-demand access for field surveyors, eliminated recurring application-specific tickets like those for QuickBooks, and significantly improved operational efficiency across their managed IT services.
Challenges
- Repetitive Credential Requests: Field surveyors required elevated privileges, leading to repeated requests for administrative credentials from the IT department.
- Manual Delays: Engineers managed access requests by email, slowing down both the IT team and field employees.
- Application-Specific Tickets: Common programs, such as QuickBooks, repeatedly required administrative intervention, resulting in unnecessary and recurring tickets.
Results
- Streamlined Access for Surveyors: CyberQP’s Just-in-Time (JIT) system provided surveyors with secure, on-demand access, eliminating the need for IT intervention.
- Faster Operations: Auto-Elevation automated approvals that previously required emails, reducing delays and freeing engineers from repetitive credential work.
- Ticket Elimination: With custom Auto-Elevation rules, TigerHawk Technologies automated application-specific access (like QuickBooks), eliminating entire categories of tickets.
A Full-Service IT Partner Seeking Efficient Access Management
For over 20 years, TigerHawk Technologies has delivered comprehensive IT solutions for modern businesses. Its core offerings include managed IT services, cybersecurity, VoIP, cloud services, IT consulting, and network solutions. As a trusted partner, TigerHawk Technologies positions technology as the backbone of business operations, ensuring clients’ systems are secure, efficient, and future-ready. With this business-focused approach, they sought a security partner that could scale with their clients’ needs and eliminate inefficiencies within their own processes.
Searching for a Zero Trust Access Management Platform
To strengthen its security model and streamline operations, TigerHawk Technologies added CyberQP to its technology stack. The goal was to unify access management across both Privileged Access Management (PAM) and End-User Access Management (EUAM).
“For us, we got into CyberQP because we wanted password rotation, and we wanted the Just-in-Time (JIT) system. We wanted all of those tools, and CyberQP fit that really well for us.”
– JR Bareis, CEO of TigerHawk Technologies
CyberQP Grants Secure Access, Only When Needed
One of the first solutions TigerHawk Technologies adopted was CyberQP’s JIT system, which immediately addressed credential management issues. Instead of keeping admin rights standing open, which poses security risks, the system grants temporary, secure access only when a user needs it. Employees request elevated privileges directly within their workflow. CyberQP verifies the request, and time-limited credentials are issued with a complete audit trail.
This removed the constant back-and-forth between TigerHawk Technologies’ surveyors and IT for credential approvals, giving engineers valuable time back. Just as important, it improved client security.
As Bareis noted, JIT access ensures no standing privileges exist when TigerHawk Technologies’ engineers access client environments, lowering the risk of accidental misconfigurations or unauthorized access.
Simplified Privilege Elevation for Clients
After seeing the benefits of CyberQP’s JIT system, TigerHawk Technologies expanded its use of CyberQP by adopting auto-elevation. This feature automates administrative tasks by granting elevated privileges when a request matches pre-defined policies. For TigerHawk Technologies’ surveyors, this meant they could continue working without waiting for IT to approve each request manually.
Bareis explained, “After we got onboarded, we wanted more. We wanted to have the auto-elevation tools, so we got involved with auto-elevation at an early stage.”
He continues to share how this simplified workflows, “We had surveyors who would go out in the field and collect data and then return to their computers to process it. At that point, they would need admin rights — and auto-elevation fit the bill.”
As CyberQP introduced new capabilities, TigerHawk Technologies began writing custom rules to eliminate repetitive tickets. Bareis noted, “We got a guy who wrote the rule for QuickBooks, so that we never have to touch QuickBooks again.”
By adopting auto-elevation early and leveraging custom policies, TigerHawk Technologies streamlined privilege management, making its operations more efficient while maintaining strong security.
A Partnership That Redefines IT Efficiency
For TigerHawk Technologies, CyberQP is a strategic partner that enables them to work proactively rather than reactively. By combining Just-in-Time access with auto-elevation, TigerHawk Technologies eliminated repetitive tickets, streamlined workflows, and improved the security of client environments.
Bareis summarized the transformation, “At this point, when we come across a scenario, this is how we choose to fix it. This is what we are going to put into place, so we never have to have a ticket about it again.”
With CyberQP, TigerHawk has eliminated repetitive tickets, strengthened client security, and freed engineers to focus on higher-value work, transforming access management from a burden into a business advantage.
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