• Manual Credential Management: Reliance on static admin passwords created unnecessary risk and consumed valuable time for the help desk.
• Workflow Inefficiencies: Without seamless integration, technicians faced delays accessing and managing critical credentials.
• Support Bottlenecks: Help desk staff lacked a centralized, always-reliable source for updated admin passwords, slowing client response times.

• Seamless IT Glue Integration: Privileged accounts are vaulted and easily accessible within existing workflows, improving control and visibility.
• Faster, More Reliable Support: With admin credentials up to date and available in one place, the help desk responds quickly, keeping operations running smoothly.

Since 2009, BASE Solutions has been committed to delivering innovative, high-quality IT services that empower businesses to thrive. For nearly two years, CyberQP has been a trusted partner in that mission, bringing powerful automation, seamless IT Glue integration, and reliable password management that keeps their team efficient and confident every day.

When Base Solutions set out to strengthen its security stack, automation was at the top of its list. They sought a solution that could save time while mitigating the risks of managing administrative credentials.

“We were looking for automation more than anything else in our security stack. CyberQP brought that to the table. They allow us to automate admin password changes, rotate them, and we have the comfort of knowing that they are happening.”

BASE Solutions no longer relies on static credentials that attackers could target. CyberQP’s QGuard’s automated credential rotations create a moving target defense, ensuring admin and service account passwords are always secure.

Additionally, CyberQP enables Just-in-Time access to eliminate persistent privileges, providing technicians with a fast, passwordless login experience through the QTech App. Together, these capabilities give BASE Solutions confidence that its security is reliable and easy to maintain.

BASE Solutions also required a solution that seamlessly integrates into their existing workflows. Bhagat explains, “The integration with our documentation system, IT Glue, was a big play in it as well. And it just works, it was very simple to implement, and it was very efficient.”

CyberQP’s IT Glue integration vaults and securely stores privileged accounts, providing the help desk with a single, reliable source to access admin credentials when needed. This strengthens control and visibility while protecting sensitive credentials from external threats and internal misuse. The result is stronger security, faster response times, and a solution that enhances the way BASE Solutions already works.

The value of CyberQP goes beyond automation and integration; it ensures the team always has what they need, exactly when they need it. Bhagat said, “It helps our helpdesk knowing that everything is always up to date, and they can always rely on that. They know they have one place to go to be able to pull an admin password right away.”

With admin credentials consistently rotated, securely stored, and instantly accessible, the help desk can respond more quickly and confidently. CyberQP eliminates delays, reduces frustration, and equips BASE Solutions with a streamlined process that keeps operations running smoothly.

Together, CyberQP has transformed the way BASE Solutions manages security. After nearly two years of partnership, BASE continues to rely on CyberQP as a trusted extension of its team, delivering reliability and the tools it needs to support clients with confidence.